Terms of service

Tuxy is a doorstep garment-ironing service in Bengaluru.

Tuxy is a brand of Neurobit (sole proprietorship of Sayed Zakriya), Bengaluru. The business is registered for GST in Karnataka.

Website: tuxy.in. To reach us, use our contact page.

These terms apply when you use tuxy.in, join our waitlist, or book a pickup. You must be 18 or older to book. By booking, you agree to these terms; we ask you to agree with a box you tick yourself, and we never tick it for you.

We collect your clothes from your door, iron and fold them at our hub, and bring them back. We iron only. We do not wash, dry-clean or remove stains.

Our return promise: for an order of up to 12 garments, we bring your clothes back within 90 minutes of pickup. For a bigger order, we tell you the return time before pickup, and that time becomes our promise. What happens if we are late is in our refund and cancellation policy.

Joining our waitlist is free. It is not a booking and does not reserve a pickup.

We serve Bengaluru. Whether we can collect from a particular address is shown when you check it.

Hours: every day, 7:00 AM to 5:00 PM. The last pickup is at 3:30 PM, so your clothes can come back before we close.

• Prices for each garment are on the pricing page. All prices include GST.
• Each order has a ₹29 pickup-and-return fee, also including GST.
• Before you book, we show the full total as one figure, with the garments, the fee, and how much of the total is GST.
• No fees are added later. The total changes only if our count of your clothes differs from your basket, and then only if you accept it.

When you pay. We count your clothes at our hub and send you the count and the final total before we start ironing. While we wait for you to confirm a changed count, the 90-minute clock pauses. If you do not accept the new total, we bring your clothes back unironed at no charge. You then pay by UPI, card or netbanking through Razorpay, our payment provider.

Payment security. Card and bank details are handled by Razorpay Software Private Limited, Bengaluru (support: razorpay.com/support). We never see or store your card details. If you think a payment was wrong, contact us first; you can also raise a dispute (chargeback) with your bank or card issuer.

Invoices. You get a GST tax invoice from us for every order.

How pickup and return work, and what happens if no one is at home, is in our pickup and delivery policy.

We iron the garments listed on the pricing page. We do not accept:

• Silk or heavy-work sarees
• Blazers and coats
• Bedsheets and other heavy items

If one of these is in your bag, or a garment’s care label says it must not be ironed, we return it unironed and do not charge for it. If we think a garment could be damaged by ironing, we tell you before we iron it.

Please empty all pockets. We return anything we find, but we cannot be responsible for cash or valuables left in pockets.

We are responsible for damage our ironing or handling causes, and for anything that goes missing while your clothes are with us. We are not responsible for damage that was there before pickup, or for normal wear. When we count your clothes, we tell you about any damage we can see, before we iron.

How to report a problem, and what we pay, is in our refund and cancellation policy.

You can cancel before pickup at no charge. Cancelling after pickup, and what happens if we cancel, is in our refund and cancellation policy. We never charge a cancellation fee.

Please give accurate details: your name, phone number and address. Do not use the site to send spam or harmful content, or to try to break or overload it. The Tuxy name, logo, text and pictures on this site belong to us.

Contact us through the contact page.

For a complaint, you can also write to our grievance officer, Sayed Zakriya, Proprietor, through the contact page.

We acknowledge every complaint within 48 hours and give you a complaint number. We resolve it within one month.

You can also contact the National Consumer Helpline: call 1915 or visit consumerhelpline.gov.in.

Nothing in these terms takes away your rights under the Consumer Protection Act, 2019 or any other law that protects you.

When we change these terms, we post the new version here with a new date. An order is always covered by the terms that were live when you booked it. For important changes, we also tell you by email or message if we have your details.

These terms are governed by the laws of India. Courts in Bengaluru, Karnataka hear disputes about them. This does not stop you from filing a complaint with a consumer commission where you live or work, as the Consumer Protection Act, 2019 allows.